End Guesswork in Strategy

Gain clarity on customer needs to drive ROI and reduce risks.

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Image of a client asking "When will I see growth in my business again?"
Image of a client asking "how can I ensure my budget is used effectively?"
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Image of a client asking "where should I invest my budget for the best roi?"
Image of a client asking "which of my products fit the market best?"
Image of a client asking "why do some of my ideas fail to catch on?"
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We've worked with the world's leading companies

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Insights

Experience that drives results

Discover our successful case studies

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Revolutionizing Tradition: A $280M Leap Forward with ERP Integration

Discover how a traditional printing company embraced modernization, integrating an advanced ERP system to transform their operations and skyrocket revenue by $280 million.
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Checkout Revolution: Turning $1M Daily Losses into Wins

A major U.S. ecommerce company transforms customer checkout experiences, leveraging a small digital team's ingenuity to stop daily losses of $1M and significantly boost satisfaction and stock prices through a pioneering mobile app payment system.
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Legal Tech Transformation: Boosting Visibility and Adoption

By harnessing user-centric design and in-depth research, we turned around the fate of an online legal service tool, enhancing its usability and user experience, leading to its widespread organizational adoption.
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From assumption to clear validation, our partnerships see massive business growth

Helping our clients grow exponentially, and we can help you do it too.

With our deep expertise and tech-forward approach, we've helped businesses achieve their goals and drive real growth. We consistently deliver huge ROI.
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Some of our results are highlighted below.

$100MM

Precision Pricing & Focused Targeting

Increase in sales for our insurance client and 60% new business

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$125MM

Focused Targeting

Identifying strategic market fit and focused
product offering led to increase in funding

$180MM

Focused Targeting

Pinpointing areas for improving customer service to avoid losing millions in sales

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Customer testimonials

See what our clients have to say

They are passionate and knowledgeable about their field, resulting in their work quality. Not only can they get to the heart of goals and motivations for both users and businesses, but they can present their findings in a way that allows every team member to understand the outcomes and how to use them.
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Jordan G.

Head of Product & Design

We worked with Customer Voices through a complex growth phase. We had just taken our Series A funding, were launching a number of new platform features, and seeking to better understand our users, buyers and opportunities. They worked diligently to understand our customers' needs and journeys and our product realities and aspirations at a time of significant diversification, and complication, of our product portfolio. They were also instrumental in maturing our UX strategy and process, improving early design phase and post-launch user research and testing. I thoroughly enjoyed getting to work with them, and would encourage you to as well if you get the chance.
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Noah A.

Head of Development

Working with Abeiene and Nicole can only be described as a pleasure. They are collaborative, accommodating, thoughtful, and strategic in their approach and a true strategic partner. I also appreciated how organized they were and the clarity they consistently brought in terms of what to expect throughout the process and what they needed from us every step of the way. The results of their research were insightful and actionable, much of which we were able to apply to aspects of our work immediately and are still being referenced many months later.
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Vivian G.

Director of Brand

Our team would approach them for help getting user feedback on several projects. They would come in as the expert to determine the best way to test, the number of participants needed and how to phrase each question to avoid getting biased results. They would always explain the reasoning and methodology behind the test plans to the team, which I found really valuable because it enabled us to run future tests independently.
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Ashley T.

Staff Product Manger

I was always impressed by the breadth of knowledge and research methodologies they brought to each research problem set out by our teams. They’re a personal ally in getting the rest of the organization on board with design thinking and research.
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Hussain D.

Product Leader

Their experience with helping craft research strategies and
synthesizing findings into actionable goals allowed us to
move forward with confidence that we were doing
everything we could to make sure our message was clear
and focused. Their ability to bring fresh ideas to the table
helped keep our project on track, and their adaptability to
a rapidly changing project helped us focus on the larger
goals while knowing that they would deliver an outstanding
product
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Anthony K.

VP of Design

Lead With Confidence Today

Schedule a free discovery call with us to learn how you can start making informed decisions that drive success.

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Expertise

Meet Your Next Partners

Get to know the experts behind our firm.

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Nicole Klug
Co-founder | Head of Delivery

Working with over 45 brands and agencies since 2008, Nicole is a delivery expert and catalyst for change. She loves pairing thoughtful research and insights with well planned execution to help clients see ROI.

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Abeiene Nejar
Co-founder | Head of Research & Strategy

With over ten years of experience in research, design, and product strategy, Abeiene is passionate about helping organizations create and deliver products & solutions customers love and trust.

Frequently Asked Questions

Book a Free 30-Min Strategy Call
What services do you offer?

We offer a wide range of research consulting services, including market analysis, data collection, and strategic planning.

How can I request a quote?

To request a quote Book a Call via our website or email nicole@customervoices.co

What industries do you specialize in?

We have experience working with clients in various industries, including technology, healthcare, and finance.

How long does a project typically take?

The duration of a project depends on its scope and complexity. We work closely with our clients to establish realistic timelines and deliver high-quality results within the agreed-upon timeframe.

What sets your firm apart?

Our firm stands out due to our extensive industry knowledge, proven track record of success, and commitment to providing tailored solutions that drive new business for our clients. When you partner with us, we are the ones who commit to and carry your project through from quoting to delivery. We have a deep passion and commitment to quality and never offshore or subcontract out the work we do.